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Customer Service : Monday - Friday 8:00am EST - 6pm EST


Order Placement

How do I set up an account with boxercraft?
To become an authorized Boxercraft dealer, click here.

How do I place an order?
Place an order online, call 800-914-7774, or fax 404-351-3994.

When will my order ship?

  • Blank orders placed by 5:30 p.m. ET ship same day for FedEx Ground® Shipping orders only. Net term orders must be approved prior to releasing orders. This may cause a delay in same-day shipping.
  • Blank orders to be shipped FEDEX overnight must be placed by 3pm EST. Credit approved orders only.
  • Custom print orders ship 10 business days from art approval.
  • 2 Day Rocket Service - receive your order air delivered within 2 days anywhere in the USA

*Please note that we are currently unable to ship online orders to Canada. We are working to make shipments available to our Canadian customers and will advise status as soon as we have full capability. Please call customer service at 1-866-522-6694 to place your orders. Shipments to Canada are available by phone.

What are my payment term options?
Net 30 to factorable accounts (Approval within 48 hours on most new accounts), Credit Card (MC, VISA, AMEX), COD Certified Funds or Check (with approval).

How do I get net 30 terms with boxercraft?
Click here to receive a Net 30 application. Fax it to 404-351-3994 Attn: Credit Manager. If you have been approved for Net 30 terms and you are over your credit limit or over max days, your order may not ship same day.

How do I get a dealer price list?
Download a PDF of our catalog and price insert.

What are your transfer application instructions?
Click here for rhinestone, tee, and butt transfer application instructions.

Can I add to my order or cancel my order after placement?
All orders are final once submitted. No changes can be made. Please call Customer Service at 800-914-7774 immediately if you have ordered the wrong items online.

Do you drop ship?
Yes, we offer drop shipping. Please specify your drop ship address on your order prior to checkout.

What are my shipping options?
We will ship by UPS, FedEx (must provide your FedEx shipping number), or your carrier. If you would like to ship on your account number, please specify on your order.

Does boxercraft charge a handling fee?
A handling fee of $7.50 is added to orders shipping on a 3rd party shipping number.

What is your return policy?
No returns without prior authorization (greater of $20 of 15% restocking fee applies) . No returns on customized goods. Claims must be made within 5 business days of receipt of goods. Patterns/colors may vary by order due to varying fabric lots. Policies and prices are subject to change without notice.

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