Our Response to COVID-19 – click here
Blank Orders will ship within 48-72 hours.
Customer Success hours: Monday – Friday, 8am – 6pm EST.


Order Placement

How do I set up an account with boxercraft?
To become an authorized Boxercraft dealer, click here.

How do I place an order?
Place an order online or call 800-914-7774.

When will my order ship?

  • Blank orders cut off time is 1:00pm EST, orders after this will be considered the next business day. These Blank orders will be shipped within 48 - 72 business hours for FedEx Ground® and UPS Ground Shipping orders only. Net term orders must be approved prior to releasing orders. This may cause a delay in shipping. For expedited processing, please be sure that you are selecting a shipping method other than Ground. Please note that the Customer Success team cannot update Online/Web orders but should you have any questions or need help while placing your order – please contact us, Customer Success at 1-800-914-7774.
  • Custom print or embroidered (embellished) orders ship 10 business days from art and credit approval.

*Please note that we are currently unable to ship online orders to Canada. We are working to make shipments available to our Canadian customers and will advise status as soon as we have full capability. Please call customer service at 1-800-914-7774 to place your orders. Shipments to Canada are available by phone

What are my payment term options?
Net 30 to factorable accounts (Approval within 48 hours on most new accounts), Credit Card (MC, VISA, AMEX), COD Certified Funds or Check (with approval).

How do I get net 30 terms with boxercraft?
Click here to receive a Net 30 application. Email completed form to AR@Boxercraft.com, subject: Net 30 Application. If you have been approved for Net 30 terms and you are over your credit limit or over max days, your order may not ship.

How do I get a dealer price list?
Download a PDF of our catalog and price insert.

What are your transfer application instructions?
Click here for rhinestone, tee, and butt transfer application instructions.

Can I add to my order or cancel my order after placement?
All orders are final once submitted. No changes can be made. Please call Customer Service at 800-914-7774 immediately if you have ordered the wrong items online.

Do you drop ship?
Yes, we offer drop shipping. Please specify your drop ship address on your order prior to checkout.

What are my shipping options?
We will ship by UPS, FedEx (must provide your FedEx shipping number), or your carrier. If you would like to ship on your account number, please specify on your order.

Does boxercraft charge a handling fee?
A handling fee of $7.50 is added to orders shipping on a 3rd party shipping number.

What is your return policy?
No returns without prior authorization (greater of $20 of 15% restocking fee applies) . No returns on customized goods. Claims must be made within 5 business days of receipt of goods. Patterns/colors may vary by order due to varying fabric lots. Policies and prices are subject to change without notice.

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